Frequently Asked Questions

认证问题

If you’re interested in applying for certification, it is best you contact the office on (07) 3350 5716 orinfo@aco.net.au(周一至周五,8.30am-4.30pm)所以我们可以讨论您的操作并找出您将下降的类别(即生产者/处理器/零售商)。联系办公室后,您将收到一个应用程序套件,其中包括所有相关的申请文件,目前Fee Schedule以及当前的电子副本ACO Standard.

No. ACO and any other certification logos are registered/trademarked and permission must be granted prior to use on any print and electronic media. However, for retailers and online stores the use of claims is restricted to only pages or products these claims refer to. E.g. Product packaging states ACO logo, website product description page can reiterate the information found on the packaging as long as this information is displayed in a manner where it cannot mislead consumers to believe the information also refers to other products.

The term ‘organic’ is currently not regulated in Australia, but this is not the case for other countries so check before you export! However,‘certified organic’是澳大利亚标签规定的监管术语,这意味着如果您想使用“认证”一词anywhereon the product label (not necessarily in product name) the handling of the product must be in compliance with organic standards likeACOS., meaning the product must appear on an organic certificate and the label must be approved. If you are not certified yourself nor using certified manufacturers to produce / package/label your product, you cannot use the term“认证”as you are not complying with the Australian labelling regulations.

Yes, hassle free transfer is possible. If you can provide your current organic certificate and recent audit report along with application documents, we will waive the application fee. Please contact the office to discuss your eligibility for transfer to ACO.

You should receive an Annual Audit Notification letter 3-6 months prior to certificate expiry. Depending on your certification type, the Notification letter may include documentation you will be required to complete before the audit. The auditor will contact you approximately 8 weeks prior to certificate expiry to set a mutually suitable date and time for the audit.

No. The ACOS states that our clients ‘organic’ claims will refer to ‘certified organic’ products only. This is to ensure that consumers are not misled with clever labelling and marketing attempts. When you are certified as a business, any product with ‘organic’ or ‘certified’ claims must be approved by ACO and appear on your certificate.

Yes! We offer a fast track option at an additional cost. We will try to work with your time lines, however, it is important that you are organised and ready for this service. Lack of organisation and missing information can lead to delays in processing您必须联系ACO办公室,以便在住宿并支付之前快速跟踪您的申请。

The Group is separated in to two distinct parts: the advocacy work that AO conducts on behalf of our members and clients including marketing, education and market access; and the certification services that ACO provides. Although the two companies work together, ACO as an accredited body is not directed or influenced by AO.

You might be interested in both the domestic and international markets. ACO offers a range of services from Freshcare (on farm food safety) to meet supermarket requirements, to export certification including Japanese, US, Canadian, Chinese, Korean, IFOAM and European organic standards. It’s good to know upfront what markets you want to access, and remember to discuss this with ACO staff to make sure you bundle your services the right way. It is also important to speak with your prospective customers to ensure you can provide organic products to the standards they require. Please note that various markets, thus services, may have an impact on formulas for processed products, therefore it is important to plan ahead when formulating.

This means understanding the fundamentals/principals/standards of organic management and reviewing the different standards involved in the markets that you are looking at selling to. Understanding how you will meet the requirements of different organic standards is one of the bases for achieving organic certification. It will be expected that you have a written plan for managing your organic business defining all aspects and related risks.

If you have a current quality or safety plan it is best that you review this and incorporate organic into that, otherwise ACO can provide a template for your organic management plan. On this form you will be able to answer each question in regards to how you will manage your business in accordance with the Standard and the regulations required. This document is an integral part of your application and ongoing management of organic business.

Have you reviewed what services (standards) you wish to be certified under? OurFee Scheduleshows application and ongoing costs for each service. There is a standard application fee (which can be waived if you are transferring from another certification body), and a flat rate audit fee for a 3hr audit.

请注意以下几点:

  • Every location handling/storing organic products must be audited at least once per year
  • Locations within a 25km radius can be bundled into a single audit meaning only one audit fee.
  • International inspection costs are charged at a daily rate + travel costs.
  • 国内检验费用包括在统一费率费用中,偏远地区可能会出现额外的旅行费用。
  • ACO收集基于层的行业发展征税(IDL),代表澳大利亚有机有限公司(AOL)。这是基于每年在检查期间核实的有机销售额。请参考Fee Schedulefor IDL information.

Please contact the office for an estimated cost based on your specific certification needs.

请联系办公室info@aco.net.au或07 3350 5706。

Once you have lodged your paid application, the following steps will be undertaken:

  • ACO will process and review your application documents once payment is confirmed. If we require additional information we will contact you.
  • The office will organise the initial on-site audit with one of our registered auditors.
  • The allocated auditor will contact you to arrange a time and date for the Inspection. You must be ready to present any requested documents related to organic production such as balance sheets, purchase and sales records, ACO approvals and derogations, production records, etc. You must be ready to visit all sites and provide the auditor the opportunity to take samples and/or photos should they request.
  • Once the auditor lodges their audit report with ACO, the report will be reviewed. Your results along with a copy of the report will be sent you to. Any non-conformances (corrective actions) will need to be responded to sufficiently within the noted time frame.
  • If no major non-conformances are found post review, your unique certification logo(s) will be issued to you for design purposes. All designed packaging and marketing materials need to be submitted to ACO for formal approval prior to printing.

Requests and requirements may differ based on type of operation and services applied for. The auditor has the right to requestanydocumentation related to organic management, and it is important the information is well managed so that it can be easily retrieved during audit (delays during audit can incur additional hourly fees). Important areas which are covered during audit:

  • Product list, formulas, ingredients/suppliers certificates
  • 标签/标牌/流/地图
  • Segregation- preventing contamination
  • 可追溯性和记录保管 - 平衡和调和
  • Pest control and cleaning – procedures and products used
  • Inputs – crop and livestock products
  • Contamination risk (Risk Assessment) – how risks are managed
  • Soil or product testing – sampling
  • Management ability – training, information flow
  • How well all of the above are covered in the Organic Plan

认证有机产品和/或企业必须经过年度的现场审核,以确保Standards得到满足。我们的国际客户与当地客户相同的期望,我们有审计员,他们在国际上旅行,以确保这一目标的完整性。

Operator Questions

主要生产

Please click the following links for more information on:

How to add a new Label for my Certified Product.

How to add a new Product to my Certificate.

作为生产者的经过认证,可以在12个月的任何地方考虑到以下时间框架:

  • Pre-Certification– has the land been managed as ‘compliant’ to an organic Standard for the last 3 years leading up to your organic application? If yes, and you are able to show paddock history, and test results are negative for contaminants, In-Conversion (IC) status can be granted. If the property is deemed as contaminated or historic evidence cannot be demonstrated/proven, the initial 12 months must be managed as per organic rules without certification. The site will be reassessed at your second audit.
  • In Conversion(IC)期限:根据现有历史至少12个月,这是您向我们展示您了解要求并有机管理的时间。示例:该物业已管理,尚未以任何方式对待10年 - IC被授予,财产必须在12个月内作为有机管理。在第二次审计时,如果有任何污染物,如果有任何污染物,则会再次显示土壤测试,如果是负面的“有机”的身份。
  • Certified organic: The operator is now able to claim they are ACO certified and products can bare the ACO logo for relevant service/ Standard applied for. All claims must be formally approved by ACO.

Where it can be verified that there have been no conventional farming practices previously through records and declarations for a period of 36 months, the area may be eligible for In Conversion status after the initial audit. The area still needs to go through a minimum 12 months in Conversion period prior to being reviewed for Certified Organic status.

是的。ACO有一个注册的输入程序,验证了农业输入对ACOS的符合性。可以找到完整列表这里或者在ACO Product Search, just select “Advanced Search”

请注意,following important points:

  • TheAustralian Certified Organic Standard (ACOS)under Annex 1 and 2 lists generic materials which are allowed or restricted for use.
  • Allowed inputs are deemed to be compliant to the ACOS and National Organic Export Standard, if you are also certified to other Standards you need to seek ACO approval to use any input.
  • It is important that you declare all inputs prior to using them in case they do not meet one or more Standards you are certified to.
  • Use of inputs is restricted based on demonstrated need and approval by ACO.

在许多有机标准的要求下,在有机物质上持有的反刍动物牲畜必须按照从妊娠最后三个月的有机标准进行管理,以便为有机屠宰屠宰。畜牧运营商通常是常见的,养殖群体有机管理,但不能为有机屠宰而被出售,因为它们不是在农场获得认证之前的经过认证的土地或在农场上。

Processors/Handlers/Wholesalers/Contract Processors

Your certification number and logo will be issued once you have been granted organic certification and will appear on your first organic certificate.

Yes – once you receive your unique ACO logo and have incorporated it on to your labels, you must submit the labels for approval. Please refer to theFee Schedulefor these costs.

最初的Docum开始之间的时间框架ent Review and receiving your first Compliance Certificate can be approximately 6-8 weeks, assuming all documents are completed appropriately, no corrective actions are raised at review or audit stages and a mutually suitable date can be set between yourself and the auditor.

不,经过认证的有机成分,需要首先使用,并且在需要商业批量的情况下首先使用。如果您无法源特定的成分作为认证有机,那么您可以要求将该成分纳入制剂中的贬损。该成分仍必须符合有机标准的要求。非转基因,非合成,非照射,非纳米等。ACO评论产品中使用的所有成分,以确保它们符合有机标准。

您可以通过搜索有机成分,产品和完整的客户端列表ACO Product Searchon the ACO website (using the ‘Advanced Search’).

Natural ingredients in certified organic products are restricted and can be used based on necessity and organic availability. All natural ingredients that are not listed in the ACO Standard as allowed must be evaluated and approved by ACO as meeting the below requirements to be allowed:

  1. Not available as certified organic (if it is available as certified organic it cannot be approved as a natural ingredient);
  2. It can only make up a maximum of 5% of the total product to be called certified organic;
  3. Non-genetically modified;
  4. Non-irradiated;
  5. Non-fumigated;
  6. 非纳米;
  7. Not tested on animals;
  8. Produced naturally without the use of prohibited processing aids and additives
  9. Natural flavours must be classified as natural under the Foods Standards Australia New Zealand section 1.3.1. 11(b).

Natural ingredients are to be submitted to ACO via ouronline questionnaire.

No. Certified organic products must be sourced from certified organic operators. All stages of the supply chain must be certified.

是的。Not all ingredients are made equal. Any changes to your suppliers, ingredients and/or ingredient quantities must be reported to ACO for formal approval as this may also impact the organic % and therefore labels.

Yes – if you are changing suppliers, adding suppliers or new products you must notify ACO. We will verify your supplier(s) to ensure they are certified organic to a Standard ACO recognises. Adding new products is easy and provides your customers with an up to date product listing they can trust as being certified organic.

When applying for certification, formulas/ recipes should be completed using the ACO template and submitted with your ACO Certification Application.

如果您是现有认证的经营者,您应该在开始生产之前提交产品应用程序,以便留出时间进行审查。如果您在批准正式批准之前开始制造新产品,则风险是由于不合规而调整公式,则不会允许制造的产品作为经过认证的有机销售。

Rule number one, do not print prior to formula and label approval. Jumping the gun can be costly.

The product labels need to follow labelling regulations of the country the product will be sold in. However, here are a few points for what you can claim in addition:

  • You can claimyour companyis certified with ACO, placing of this claim is key.
  • You can claim the organic status and/or % as per your approval letter.
  • 必须识别“成分表”中的所有认证有机成分(例如,ACO认证有机)。
  • Use of ACO logo is not mandatory, however certification details must be included on labels ( ACO certified 1234), this includes cases of “Made with..” claims where logo is not permitted to be used.
  • 根据批准超过95%认证有机含量的产品可在产品前面标记为“有机”或“有机”或“认证有机”,并且徽标也可以在前面显示!
  • Products under 95% certified organic content cannot be labelled ‘organic’ or ‘certified organic’ on front, the regulated claim is ‘Made with certified organic ingredients’. The ACO logo不能使用。
  • Products under 70% certified organic content are not certifiable however if you choose to identify ingredients as ‘organic’ or ‘certified organic’ you must have this verified and approved.

OurService Deskis used for assessments, you can use this resource to submit additional products, labels, Inputs, Suppliers or Recipes for assessments. Your submission should include:

  • Your Certification Number
  • What type of Assessment it is (eg product, label, etc)
  • Your business name
  • Updated Product Spreadsheet and Supplier’s Certificate.

You can email an administration officer to change the names of your products when needed, provided the recipe does not change. Simply state no other changes are to be made to the product so we know an assessment is not required. Let us know the old name and the name you would like it changed to and we will complete these changes and issue an updated Certificate.

If the recipe or suppliers change an assessment will be required and you will need to submit the product spreadsheet to theService Desk去做这个。